Cancellation policy

 

Order Cancellation Policy

Effective Date: August 25, 2026

All physical merchandise and apparel on Wiseguy Caps are custom-printed to order and automatically routed to our printing partner, Printful, for fulfillment. Because production begins shortly after an order is placed, options for order cancellations or modifications are strictly limited.

Cancellation Window If you need to cancel or modify a merchandise order, you must contact us immediately at mitch@wiseguycaps.com. We can only cancel or update your order if it has not yet entered the printing process with our fulfillment center. Once an item has entered production or printing, the order cannot be canceled, modified, or refunded.

Address Changes Before Fulfillment If you realize you entered an incorrect shipping address at checkout, email us as soon as possible with your order number and the updated address. If the package has not yet shipped, we will update the destination details. Once a package has shipped, we cannot adjust the shipping destination, and you will be responsible for any re-shipping costs if the item is returned to the facility.

Refused Deliveries Refusing a package at delivery or returning an item without prior authorization does not qualify you for a refund. All physical merchandise sales are final once printed, subject only to our replacements policy for damaged or defective items as outlined in our Return and Refund Policy.