Have a question about your VIP subscription, an active order, or our apparel storefront? The Wiseguy Caps support team is here to help you get squared away.

To ensure your inquiry is routed directly to the right desk and handled as quickly as possible, all official customer support is conducted via email.

Get In Touch

Customer Support Email: mitch@wiseguycaps.com

Hours of Operation: Monday – Sunday | 9:00 AM – 5:00 PM (EST)

How to Speed Up Your Request

When reaching out to our support desk, please include the following details in your email so we can assist you immediately:

For Subscription Billing Questions: Please include your full name and the email address associated with your VIP account profile.

For Apparel & Merchandise Orders: Please include your 4-digit or 5-digit Shopify Order Number (found in your email receipt) and your full shipping address.

For Damaged or Defective Gear: Please attach clear photographic proof of the printing defect or damaged item so we can instantly fast-track a replacement order through our print facility.

Frequently Asked Questions

Before sending an email, you can check our VIP Access FAQ located right on our homepage for instant answers regarding:

How our daily email pick delivery works.

The exact breakdown between our entry-level Annual Package and our premium Platinum Players Package.

Our strict cancellation and final sale guidelines.

We monitor our support inbox around the clock during major sports slates and aim to respond to all legitimate player and order inquiries within 12 to 24 hours.