Welcome to Wiseguy Caps. Because our business operates across two distinct categories—digital sports analysis subscriptions and physical print-on-demand merchandise—our policies are strictly enforced based on the type of product purchased.

Please read the following guidelines carefully before completing your transaction. By completing a purchase on our store, you explicitly agree to these terms.

1. VIP Subscription Packages (Digital Services)

All digital memberships, including the Annual Package and the Platinum Players Package, are subject to a strict All Sales Are Final policy.

No Refunds & No Returns: Due to the immediate delivery, digital nature, and proprietary value of our sports betting analytics, line reporting, and advisory services, we do not offer refunds, credits, or exchanges under any circumstances.

Cancellation Policy: You are completely free to cancel your recurring subscription at any time. When you cancel, you will continue to have full access to your respective VIP portal, picks, and dashboard until the exact end of your current billing cycle.

No Proration: We do not offer partial refunds or prorated credits for unused time within a billing cycle. Once a payment is processed, that cycle's access is locked in until expiration.

2. Apparel & Merchandise (Physical Products)

Our merchandise storefront is powered by Printful. Every single piece of apparel and gear is custom-printed, packed, and shipped specifically for you the moment you place an order. Because we do not keep a physical warehouse inventory of pre-made clothing, we have strict structural boundaries for returns:

Damaged, Defective, or Wrong Items

If your merchandise arrives damaged, misprinted, or you receive the completely wrong item, we will make it right at absolutely zero cost to you.

The Window: Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received.

What We Need: To initiate a replacement or refund for a damaged item, you must provide clear photographic proof of the defect or damage along with your order number.

Lost Packages

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. We will investigate the tracking logs with the carrier, and if it is deemed lost by the courier, a replacement will be covered.

Size Exchanges & Buyer's Remorse

Because every item is custom-printed to order, we do not offer refunds or exchanges for buyer's remorse or ordering the incorrect size. Please carefully consult the size charts provided on each product page before finalizing your apparel purchase.

3. Shipping & Address Errors

It is the buyer's responsibility to provide a completely accurate and deliverable shipping address at checkout.

Unclaimed or Wrong Address: If you provide an address that is considered insufficient by the courier, or if the shipment goes unclaimed, the package will be returned to our print facility. You will be responsible for the net shipping costs to have the order re-sent to an updated, verified address.

4. How to Open an Inquiry

For any issues involving damaged merchandise, missing shipments, or subscription billing questions, please contact our support desk immediately:

Email: mitch@wiseguycaps.com

Please include your full name, order number, and specific details (along with photos for physical merchandise defects) so our team can expedite your request.