Refund policy

 

Return and Refund Policy

Welcome to Wiseguy Caps. Every item in our store is custom-printed to order and fulfilled through Printful. Because we do not carry pre-made warehouse inventory, all sales are final. We do not accept returns or exchanges for buyer's remorse or ordering the incorrect size.

Please carefully review the sizing charts on each product page before placing your order. By completing a purchase, you agree to these terms.

Damaged, Defective, or Misprinted Items If your item arrives damaged, misprinted, or you receive the wrong product, we will replace it or issue a refund at no additional cost to you.

Timeframe: Claims must be submitted within 30 days of receiving the item.

Requirements: Email clear photos of the defect, damage, or wrong item along with your order number.

 

Lost Shipments If your order is lost in transit, claims must be submitted within 30 days of the estimated delivery date. Once verified as lost by the carrier, a replacement will be shipped to you.

Address Errors & Unclaimed Packages Ensure your shipping details are correct at checkout. If a package is returned to the facility due to an incorrect address or because it went unclaimed, you will be responsible for the cost of re-shipping the order to a updated address.

Contact Us To report a damaged item or lost package, contact us at:

Email: mitch@wiseguycaps.com