Shipping policy

 

Shipping Policy

Effective Date: August 25, 2026

Thank you for shopping at Wiseguy Caps. The following policies apply exclusively to our physical products, including apparel, headwear, and merchandise.

Fulfillment and Custom Printing Timeline All Wiseguy Caps merchandise is custom-made to order and fulfilled via our print-on-demand partner, Printful. It typically takes two to five business days to create, print, and package your custom gear before it is handed off to the shipping carrier. During high-volume holiday seasons or major sporting events, fulfillment times may take slightly longer.

Shipping Rates and Delivery Estimates Once your order has been printed and packaged, it will be shipped using standard, reliable couriers. Shipping rates are calculated live at checkout based on the weight of your order and your destination address. Standard domestic shipping within the United States generally takes three to six business days after the fulfillment window is complete. The exact moment your package leaves the facility, an automated shipping confirmation email containing your tracking link will be sent to the email address used at checkout. Please allow up to 24 hours for the tracking link to update with live carrier scans.

Address Accuracy and Delivery Issues It is the buyer's responsibility to provide an accurate, secure, and deliverable shipping address at checkout. If a package is returned to the fulfillment facility because of an insufficient or incorrect address, or if the package goes unclaimed, you will be responsible for the net shipping costs required to resend the order to an updated address. Wiseguy Caps is not responsible for packages that are marked as delivered by the carrier but are missing or stolen from your property.

International Shipping and Customs Duties We ship our gear worldwide. International shipments may be subject to import duties, taxes, and customs fees levied by your destination country. These charges are not included in your Wiseguy Caps checkout total and are the sole responsibility of the buyer. Orders are automatically routed to the closest global printing facility whenever possible to minimize shipping costs and transit times.

Multiple Shipments If you order different types of merchandise, such as an embroidered hat and a printed t-shirt, your items may be produced in separate areas of the fulfillment facility. As a result, your order may arrive in multiple packages with individual tracking numbers at no additional cost to you.

Shipping Questions and Lost Claims For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. If you have any questions regarding a delayed shipment, please reach out to our support desk by email at mitch@wiseguycaps.com with your order number and full name.